Question 1

Who do you work with?

Accepted Answer

I deliver talks and training for teams, professional bodies, membership organisations, enterprise programmes and business communities. These sessions are open to any audience, not only women.

My personalised AI support and business systems consultancy focus particularly on women-led, owner-led businesses.

You might be exploring AI for the first time, already using it and wanting better results, or looking at a recurring business problem that needs closer attention.

Question 2

Do I need to understand AI before working with you?

Accepted Answer

No. We can start with the basics or build on what you already know. I explain things in plain English and connect them to the work you actually do.

Question 3

I already use ChatGPT or Claude. Can you still help?

Accepted Answer

Yes. We can look at where the results are useful, where you’re spending time correcting them and what would make your approach more consistent. That might involve clearer business context, reusable instructions, a better-organised project or a defined workflow. We agree the priority before starting.

Question 4

Do I need a Business Systems Audit first?

Accepted Answer

No. Training and personalised AI support can be booked independently. The audit is for a more substantial customer or operational process that needs structured assessment. If that seems appropriate, I’ll explain why before you decide.

Question 5

Do you work online or in person?

Accepted Answer

I’m based in North Down and work across Northern Ireland and online. Training can be delivered in person or online, with the format and any travel arrangements agreed before booking.

Question 6

What does personalised AI support involve?

Accepted Answer

We work on agreed tasks from your business. That could include organising business context, developing voice guidance, configuring a project or assistant, or creating a repeatable way to handle writing, research or administration. The scope may combine guided sessions and practical setup. We agree the deliverables, fee and any support arrangements before work begins.

Question 7

Will I need to buy new software?

Accepted Answer

Not necessarily. We start with what you already use and what it can reasonably do. If a different tool or paid subscription would be useful, I’ll explain the reason, cost and relevant limitations before recommending it. Account and feature requirements are confirmed before any session or setup that depends on them.

Question 8

Can you help with brand voice and SOPs?

Accepted Answer

Yes, where that forms part of the agreed work. We can develop guidance that helps AI reflect your way of communicating, or use existing process notes to support a recurring task. Designing business processes or writing a full set of standard operating procedures is a larger piece of work than configuring an assistant. We distinguish those needs when agreeing the scope.

Question 9

Can I book a workshop for my team or organisation?

Accepted Answer

Yes. I deliver talks and practical workshops for teams, networks, membership organisations and business programmes. Topics include AI foundations, marketing and voice, administration, assistants and workflows, AI-assisted search visibility and responsible use. Formats are described on the Speaking & Training page. Fees are quoted individually and depend on the format, preparation, audience and delivery location.

Question 10

How much does personalised support cost?

Accepted Answer

The fee depends on the tasks, preparation and level of setup or guidance involved. Tell me what you want help with and I’ll propose a defined scope and fee before you commit. Training is quoted separately. Formats are described on the Speaking & Training page.

Question 11

What is included in the £750 Business Systems Audit?

Accepted Answer

Preparation, a structured conversation of approximately 90 minutes and a written report assessing an agreed customer or operational journey. The report explains how the process works now, the problems evidenced, relevant existing tools, recommended priorities, what should remain human and a practical 90-day plan. It also considers relevant AI use, information handling and human review.

Question 12

What happens after the audit?

Accepted Answer

You can act on the recommendations yourself, involve your existing team or discuss implementation with me. The audit stands on its own; implementation is optional and scoped separately.

Question 13

Do you personally build every system?

Accepted Answer

I lead the assessment, recommendations and coordination, and provide practical setup where appropriate. For more complex technical implementation, I can bring in specialist support. Before you commit, we agree who is delivering the work, responsibilities, costs and the handover and support arrangements.

Question 14

Will I own the system?

Accepted Answer

Ownership, account access and handover arrangements are agreed before implementation. Where possible, systems are configured in accounts your business controls, with documentation you can continue using. Third-party software remains subject to its provider’s terms and subscription requirements. Any licensing, access or portability limits should be clear before work begins.

Question 15

Do you offer ongoing support?

Accepted Answer

Where it is useful, ongoing support can be scoped around the work delivered. We agree what is covered, for how long and at what cost. It is not automatically included indefinitely, and a monthly arrangement is not required for every project.

Question 16

What information should I put into an AI tool?

Accepted Answer

For an initial enquiry, describe the task without sending confidential records or identifiable customer, employee or client information. During the work, we consider the tool, its settings and terms, the information involved and the permissions needed before agreeing what can be used. A paid subscription alone is not a reason to assume information is appropriate to upload.

Question 17

Will you recommend automating everything?

Accepted Answer

No. We consider whether a change is worth making, how people will experience it and what still needs human judgement. Sometimes a clearer process or better use of existing software is enough.

Question 18

How are systems checked before handover?

Accepted Answer

For implementation work, testing and acceptance criteria are agreed around the system’s purpose. Checks should cover intended use, likely mistakes, exceptions and the points where a person needs to review or intervene. The handover explains known limitations, operating responsibilities and how to pause or disable the relevant workflow where applicable.

A few questions before we start.

Getting started

Personalised support and training

Systems consultancy and implementation

Responsible use

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