Speaking, training and practical support for responsible AI use.
You might be planning training for a team or professional community, considering how AI fits your responsibilities, or looking for practical help with a specific task or business process.
I offer speaking and training, personalised AI support and business systems consultancy. We agree the purpose and the right level of support before beginning.
Understand what’s possible and learn to use it well.
Talks and workshops for business owners, teams, professional communities and organisations, with no assumed technical knowledge.
Sessions cover AI ethics, its impact on people and the professional judgement involved in deciding where it belongs, alongside practical skills for familiar tasks, from writing and research to administration and customer communication.
Topics include
- Getting started with AI in a small business.
- Marketing and content that retain your own voice.
- Reducing recurring administration.
- Creating reusable instructions, workflows and assistants.
- Responsible AI use for teams.
- AI ethics and its impact on the people involved.
- Professional judgement: what AI can support and what needs a person.
- AI in people-facing work, including HR, wellbeing and client-facing roles.
- Helping your business communicate clearly for AI-assisted search.
Sessions can be delivered in person across Northern Ireland or online, with the format and examples agreed around the audience.
Explore workshops and formats
Make AI more useful in your own working week.
If you’ve experimented with AI but still spend too much time explaining yourself, correcting generic answers or wondering what to try next, we can work through it together.
This is practical support using your own business tasks. I help you choose a suitable approach, set it up and understand how to use it consistently.
What we might work on
- Organising the business information and context your assistant needs.
- Developing brand voice guidance and reusable instructions.
- Setting up projects or an assistant for a defined area of work.
- Creating repeatable ways to draft, research, plan or prepare documents.
- Using existing process notes to support more consistent work.
- Assessing whether a connector between tools would be useful, and configuring appropriate access where agreed.
- Testing results and identifying what still needs your review.
How it works
We first agree the tasks you want help with, the tools involved and what a useful result would look like. I then propose a defined piece of work, with the scope and fee agreed before we begin.
Depending on what you need, that may involve guided sessions, practical configuration or a combination of both. Relevant instructions and walkthrough notes form part of the agreed work, so you have something to return to afterwards.
Tool choice, account requirements, permissions and information boundaries are considered before setup. Some features may require a paid subscription.
You don’t need a Business Systems Audit to book this support. If your enquiry reveals a wider operational problem, I’ll explain why a more detailed assessment might be useful.
Work out what needs changing before investing in a system.
When enquiries, follow-up or administration depend on too much manual effort, the first job is to understand what is happening and why.
I assess the process, identify priorities and recommend a proportionate improvement. That might mean using existing software more effectively, clarifying a handover, supporting a task with AI or introducing a carefully scoped automation.
Putting improvements in place
Implementation is scoped and quoted separately. I lead the business assessment, recommendations and coordination, providing practical setup where appropriate and bringing in specialist technical support for more complex builds.
Before work begins, we agree what is being delivered, who is responsible, the costs and any ongoing software or support requirements.
Where a system is introduced, the agreed handover includes testing, operating instructions, ownership and access arrangements, known limitations and a clear support boundary.
Also available as a talk
The Enquiry Gap: Where Good Leads Get Lost
People leave with: a simple way to recognise the weak points in their own customer journey.
Business Systems Audit — £750
A structured assessment of an agreed customer or operational journey, including preparation, a conversation of approximately 90 minutes and a written report.
Your report covers:
- How the process works now.
- Where time, enquiries or effort are being lost, with the evidence available.
- Tools you already have that could be used more effectively.
- Recommended priorities and realistic options.
- What should remain human or be left alone.
- Relevant AI, information-handling and human-review considerations.
- A practical 90-day plan.
The audit is useful as a standalone piece of work. You can act on the recommendations yourself, involve your existing team or discuss implementation with me.
Support that fits the business and the people using it.
Across all three routes, I start with the work you need to do and the tools you already have. Recommendations should be useful, proportionate and understandable.
We consider what information belongs in a tool, how results will be checked and where a person needs to remain involved. You should understand what we put in place well enough to use it and question it.
Responsible-use guidance forms part of the work. Where legal, cybersecurity or specialist data-protection advice is needed, I’ll identify that boundary.
Let’s work out the right starting point.
Tell me a little about your business and what you would like help with. You don’t need to know the name of a tool or have a technical brief ready.